Tech
Transformation

Workforce Scheduling Modernization & Operational Efficiency Support

Modernizing Workforce Scheduling for Operational Readiness

Client:
Los Angeles World Airports (LAWA)
Partner:
SDI
Role:
Systems Analysis • Requirements Development • Testing • Training • Technical Documentation

Overview

E.K. Associates partnered with SDI to support the implementation of the Kronos Workforce Telestaff Scheduling System (WFTS) across multiple divisions at Los Angeles International Airport (LAX). The engagement focused on modernizing legacy scheduling practices, improving staffing efficiency, and enabling reliable, transparent workforce management aligned with operational and labor requirements.

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By combining business process analysis, system configuration support, structured testing, user training, and documentation leadership, E.K. Associates helped LAWA streamline scheduling workflows, reduce manual effort, and prepare operational teams for sustained success.

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E.K. Advantage

Business Process Analysis & Requirements Definition

We analyzed legacy staffing workflows, including shift structures, union rules, division-specific scheduling models, overtime logic, and manual workarounds, and translated these requirements into optimized WFTS configurations aligned with real-world operations.‍

Data Conversion & System Configuration Support

We converted historical scheduling and assignment data into WFTS, validated system rules, and ensured clean data migration to support smooth onboarding across participating divisions.

Comprehensive User Training & Adoption Enablement

We designed and delivered hands-on training, developed instructional materials, and provided go-live support to accelerate adoption and reinforce long-term operational readiness.

User Acceptance Testing (UAT) & Quality Validation

We facilitated structured testing cycles to validate workflows, exception rules, notifications, reporting accuracy, and cross-division scheduling scenarios prior to launch.

Technical Documentation & Process Standardization

We developed and refined a complete documentation suite, improving clarity, consistency, and usability to support sustainment, onboarding, and future scalability.

SME Coordination & Implementation Support

We coordinated closely with Subject Matter Experts across divisions to validate requirements, confirm scheduling rules, and support phased rollout activities.

Key Features & Work Performed

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Analyzed Business Processes & Defined Requirements
  • Assessed legacy scheduling workflows, labor rules, and operational constraints
  • Translated business requirements into WFTS system configurations
Converted Data & Supported System Configuration
  • Migrated historical scheduling and assignment data into WFTS
  • Validated system logic, rule execution, and configuration accuracy
Delivered Training & Adoption Support
  • Conducted hands-on training for supervisors, schedulers, and administrators
  • Developed user guides, quick reference materials, and training documentation
  • Provided on-site and go-live support during initial rollout
Executed User Acceptance Testing & Validation
  • Facilitated UAT cycles covering workflows, exceptions, notifications, and reporting
  • Identified and resolved issues prior to production deployment
Authored Technical Documentation & Standardized Processes
  • Produced system configuration documentation, process flows, and testing artifacts
  • Standardized materials to support long-term operations and staff onboarding

Impact Delivered

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Implemented modern, centralized scheduling across multiple LAX divisions

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Reduced manual effort and improved scheduling accuracy

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Streamlined workforce processes aligned with labor rules and operational needs

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Accelerated adoption through structured training and go-live support

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Strengthened workforce readiness through reliable, automated scheduling

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Improved visibility into personnel assignments and shift coverage

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Established a scalable scheduling framework supporting future airport growth

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