Tech
Transformation

Terminal Operations Training & Integrated Systems Readiness

Client:
Los Angeles World Airports (LAWA)
Partner:
DirectAV
Role:
Training Strategy • User Enablement • Operational Adoption Support

Overview

E.K. Associates supported DirectAV in preparing LAWA’s terminal operations teams and federal partners for the integrated systems deployed as part of the Terminal 6 modernization project. The initiative enabled domestic gates to function as international arrival points through sterile corridor activation and real-time mode changes—introducing new procedures, new technology interactions, and heightened operational coordination requirements.

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Serving as training and operational readiness specialists, E.K. Associates delivered hands-on instruction, user enablement, and multi-agency alignment to ensure smooth system integration, safe operations, and regulatory compliance across Terminal 6.

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E.K. Advantage

Mission-Focused Training for Critical Airport Operations

We designed and delivered targeted training that equipped frontline personnel to operate complex safety, access control, and monitoring systems with confidence and reliability.

Multi-Agency Training & Operational Alignment

We coordinated training across airport operators, TSA, and U.S. Customs and Border Protection, ensuring consistent understanding, shared procedures, and coordinated execution.

Integrated System Knowledge Transfer

We enabled operators to confidently use the Door Control & Monitoring System (DCMS), NICE Vision VMS/VSS platforms, and supervisory interfaces through scenario-based instruction and operational walkthroughs.

Key Features & Work Performed

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Terminal Operations Training Design & Delivery
  • Developed training curricula and delivery models aligned to operational readiness requirements
  • Conducted technical training sessions for frontline operators and supervisory staff
Multi-Stakeholder Coordination & Enablement
  • Delivered system training to U.S. Customs & Border Protection (CBP) personnel
  • Trained Terminal 6 Consortium operations users
  • Enabled TSA officers and supervisory staff through role-based instruction
Adoption Support & Operational Confidence
  • Provided post-training knowledge reinforcement and Q&A support
  • Supported transition activities to ensure proper system use following deployment

Impact Delivered

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Improved operational readiness for multi-use terminal configurations

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Strengthened coordination between airport operations teams and federal agencies

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Accelerated system adoption and reduced operational risk

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Increased training confidence for safety-critical and compliance-focused personnel

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We create a shared vision, and together, we evolve to new heights. Let's connect!

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