Tech
Transformation

Organizational Change Management (OCM), Training & Implementation Support

CARES V1 Statewide Rollout – OCM, Training & Implementation Enablement

Client:
Office of Technology and Solutions Integration (OTSI)
Partner:
Deloitte Consulting LLP
Role:
Implementation Lead • OCM & Training Readiness Lead • County Enablement & Governance Integrator

Overview

E.K. Associates partnered with Deloitte Consulting LLP to support the CARES V1 statewide modernization initiative, enabling counties, probation departments, and tribal agencies to transition from legacy child welfare systems to a unified CARES platform.

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Our team served as county-facing Implementation Leads, ensuring statewide strategies translate into practical, operationally grounded execution at the local level. We supported readiness across Organizational Change Management (OCM), training, testing, and deployment while maintaining alignment with statewide governance, timelines, and risk management expectations.

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This engagement required deep coordination across OTSI, Deloitte, CDSS/CWDS, CPOC, CWDA, and 58 counties, as well as probation and tribal partners—supporting a complex, multi-agency transformation at scale.

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E.K. Advantage

Integrated OCM, Training & Implementation Enablement

We provided a unified delivery approach that integrates organizational change management, training readiness, and implementation coordination—ensuring counties are operationally prepared for CARES V1 adoption.

Statewide Stakeholder & County Engagement

We coordinated with counties, probation departments, tribal agencies, and statewide entities to reinforce consistent messaging, shared expectations, and aligned execution across diverse operating environments.

Training Ecosystem Designed for Scale

We supported an enterprise training ecosystem spanning testing, Instructor-Led Training (ILT), county SMEs, logistics, scheduling, attendance tracking, and materials development—enabling readiness for thousands of users statewide.

Readiness Governance & Decision Support

We enabled cross-workstream coordination by monitoring risks, validating readiness, escalating decision points, and providing leadership with synthesized insights to support effective statewide governance.

Key Features & Work Performed

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Organizational Change Management (OCM)
  • Conducted statewide and county-level change impact assessments
  • Performed stakeholder analysis, mapping, and engagement planning
  • Developed and execute communication strategies using multi-channel delivery
  • Prepareed leadership briefings and executive messaging frameworks
  • Maintained readiness assessments and dashboards
  • Identified and mitigate resistance and adoption risks
  • Documented county-specific change impacts
  • Coordinated with statewide partners including CPOC, CWDA, CWDS, and the Judicial Council
Training Strategy, Design & Execution
  • Defined an enterprise training strategy and rollout roadmap
  • Developed training plans, curricula, and learning paths
  • Coordinated tester participation and readiness validation
  • Supported Instructor-Led Training (ILT) delivery
  • Created learner materials and supporting documentation
  • Managed training logistics, scheduling, and registration
  • Monitored attendance, completion, and readiness metrics
  • Aligned training content with evolving system builds
  • Enabled county SMEs and local trainers through targeted support
Implementation & Deployment Support
  • Led end-to-end readiness planning and checkpoint facilitation
  • Prepared cutover plans and go/no-go readiness criteria
  • Supported deployment transitions and post-implementation evaluation
  • Drove continuous improvement across rollout phases
PMO, Governance & Cross-Workstream Coordination
  • Integrated delivery efforts across OTSI, Deloitte, and county partners
  • Facilitated statewide and county-specific readiness meetings
  • Tracked risks, issues, and dependencies with mitigation planning
  • Supported escalation management and decision processes
  • Reinforced governance frameworks across counties and probation agencies

Impact Delivered

Trained thousands of county, probation, and tribal users statewide
Improved readiness and alignment for CARES V1 deployment
Ensured consistent messaging across highly diverse stakeholder groups
Strengthened governance, reduces ambiguity, and accelerates decision-making
Established scalable OCM and training structures reusable across rollout phases
Delivered a more predictable, coordinated, and confident statewide implementation

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