Tech
Transformation

Integrated Technology Modernization & Systems Support Services

Empowering Mission-Critical Child Welfare Operations Through Technology

Client:
Orange County – Children and Family Services
Role:
Project Management • Application Development • CWS/CMS & Infrastructure Support

Overview

For more than a decade, E.K. Associates partnered with the County of Orange Children and Family Services to modernize and support the agency’s technology ecosystem—ensuring stability, reliability, and operational excellence across CWS/CMS, infrastructure, and end-user environments.

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E.K. Associates served as the agency’s long-term technology and systems integration partner, delivering enterprise-grade support across project management, systems implementation, application development, training, database administration, and security operations. Through this sustained partnership, E.K. Associates strengthened system performance, enhanced staff productivity, improved security posture, and enabled smooth transitions to modern technologies with minimal disruption to frontline child-welfare operations.

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E.K. Advantage

Comprehensive Systems Implementation & Integration Support

We delivered end-to-end implementation and integration services, spanning data integration, database administration, hardware upgrades, and server-based and web-based application environments—ensuring alignment with agency reporting and operational requirements.

Deep CWS/CMS Application Expertise & End-User Enablement

We provided extensive CWS/CMS expertise, supporting users through on-site troubleshooting, Computer-Based Training (CBT), custom training materials, and application testing for both standard and proprietary systems.

Enterprise-Level Program & Project Management

We led technology initiatives from planning through rollout, coordinating stakeholders, managing schedules, mitigating risks, and ensuring successful adoption of new systems and upgrades.

Service Desk Operations & On-Site Technical Support

We staffed and operated the agency’s service desk, delivering timely issue resolution, hands-on troubleshooting, and frontline support across software, hardware, and network services.

Security, Compliance & Collaboration Platform Administration

We managed security operations and collaboration platforms, ensuring compliance with state and federal standards while supporting secure communication and system access.

Key Features & Work Performed

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Project Management & Systems Integration
  • Managed enterprise technology projects supporting CWS/CMS and infrastructure modernization
  • Coordinated system implementations, upgrades, and integration activities
  • Supported agency stakeholders through planning, execution, and transition phases
CWS/CMS Application Support & Training
  • Provided on-site and remote user support for CWS/CMS applications
  • Developed Computer-Based Training (CBT), custom training materials, and user guides
  • Tested standard and proprietary applications to support system stability and usability
Service Desk & End-User Technical Support
  • Operated service desk functions delivering timely incident resolution
  • Troubleshot software, hardware, and network issues
  • Supported frontline staff with hands-on technical assistance
Security & Compliance Administration
  • Managed virus eradication, intrusion detection and prevention, encryption, and spyware mitigation
  • Administered identity authentication and access controls
  • Ensured compliance with applicable state and federal security standards
Email, Collaboration & Asset Management
  • Administered enterprise email systems, distribution lists, permissions, and mobile device integration
  • Maintained public folders and collaboration environments
  • Tracked hardware and software inventory to support licensing accuracy and lifecycle management
Infrastructure Support & System Transitions
  • Supported infrastructure modernization and IT operations projects
  • Upgraded systems and integrated new technologies into existing environments
  • Executed transitions with minimal downtime and clear communication to end users

Impact Delivered

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Sustained a decade-long modernization partnership supporting mission-critical child-welfare operations

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Improved reliability, stability, and scalability of CWS/CMS and supporting systems

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Strengthened security and compliance posture across applications and infrastructure

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Enhanced end-user productivity through training, CBT, and ongoing support

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Streamlined operations through modernized processes and better-integrated systems

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Reduced operational disruption through well-managed transitions to new technologies

We don’t just work together. We grow together.

We create a shared vision, and together, we evolve to new heights. Let's connect!

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