Tech
Transformation

Digital Framework & Governance Strategy

Advancing LAWA’s Digital Evolution Through Strategic Discovery & Governance Design

Client:
Los Angeles World Airports (LAWA)
Partner:
Ross & Baruzzini
Role:
Digital Strategy • Web & Guest Experience SME • Governance Framework Design • Stakeholder Engagement

Overview

E.K. Associates, working in partnership with Ross & Baruzzini, supported Los Angeles World Airports (LAWA) in defining its first comprehensive Digital Framework and Governance Strategy. Serving as subject matter experts in enterprise web platforms, digital guest experience, and operational digitalization, our team helped establish the strategic foundation for LAWA’s long-term digital transformation.

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Across two major phases, E.K. Associates assessed LAWA’s current digital ecosystem, engaged cross-department stakeholders, identified capability gaps and modernization opportunities, and developed a high-level roadmap to guide future digital investments. This work positioned LAWA to expand digital services, enhance customer experience, and improve operational readiness across the airport enterprise.

E.K. Advantage

Digital Experience & Airport Technology Expertise

We applied deep expertise in airport digital ecosystems, guest experience platforms, and enterprise web technologies—ensuring LAWA’s digital strategy aligned with industry innovation and operational realities.

Holistic Discovery Across Systems & Stakeholders

We conducted comprehensive discovery across platforms, departments, and customer channels to identify strengths, gaps, and opportunities for digital modernization.

Future-Focused Governance Design

We designed a forward-looking digital governance model establishing decision-making structures, ownership, prioritization methods, and standards required for sustainable digital growth.

Strategic Roadmap for Digital Evolution

We delivered a practical, phased roadmap providing LAWA with a clear starting point for modernizing platforms, improving digital consistency, and advancing omni-channel engagement.

Key Features & Work Performed

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Digital Discovery & Current-State Assessment
  • Conducted comprehensive assessments of LAWA’s existing digital tools, platforms, and service channels
  • Reviewed current technologies supporting digital services and identified limitations and risks
  • Benchmarked LAWA’s digital maturity against industry best practices and leading airport operators
  • Interviewed cross-functional stakeholders to capture digital priorities, pain points, and desired capabilities
  • Identified opportunities for new digital channels, customer experience enhancements, and operational automation
Digital Strategy Direction & Governance Framework
  • Defined a high-level strategic direction for LAWA’s digital evolution
  • Developed initial recommendations for digital platform modernization and system integration
  • Designed a governance framework outlining roles, decision rights, oversight, and prioritization
  • Outlined foundational requirements for future digital product development and enterprise adoption

Impact Delivered

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Established a clear understanding of LAWA’s current digital capabilities and maturity

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Defined a strategic direction for future digital services and platforms

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Provided governance guidance enabling consistent, structured digital development

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Improved alignment across departments, stakeholders, and technology partners

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Created a foundation for delivering a cohesive, modernized digital experience for LAWA passengers and staff

We don’t just work together. We grow together.

We create a shared vision, and together, we evolve to new heights. Let's connect!

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