Tech
Transformation

Child Welfare Digital Services (CWDS) Enablement & Cloud Migration

ServiceNow Enablement, Platform Modernization & FedRAMP Cloud Migration

Client:
California Health & Human Services Agency – Office of Technology & Solutions Integration (OTSI)
Role:
Strategic Implementation Partner • ServiceNow Engineering & Governance Lead

Overview

E.K. Associates served as a long-standing modernization partner to California’s statewide Child Welfare Digital Services (CWDS) initiative, advancing its ServiceNow ecosystem from foundational deployment into a resilient, scalable, government-grade operating platform. Working alongside state leadership, we strengthened digital service delivery for mission-critical child welfare operations across counties, probation entities, and state agencies.

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We engineered, optimized, and governed multi-module ServiceNow capabilities—including IT Service Management (ITSM), Customer Service Management (CSM), Security Incident Response (SIR), Governance Risk & Compliance (GRC), and automation frameworks that supported thousands of caseworkers, technical staff, and program users across California.

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Our role extended beyond implementation — shaping platform strategy, accelerating innovation, and enabling statewide digital transformation outcomes.

E.K. Advantage

Modern ServiceNow Engineering & Continuous Improvement

We automated workflows, stabilized operations, and improved user experience through platform enhancements, performance tuning, and solution hardening.

Secure, Government-Ready Cloud Transformation

We led the transition of CWDS ServiceNow environments from commercial cloud to FedRAMP GovCloud — orchestrating planning, execution, validation, and compliance enablement with minimal disruption.

Enterprise Automation & DevOps Efficiency

We implemented Automated Test Frameworks (ATFs), transitioned legacy processes into Flow Designer, and delivered ServiceNow–JIRA proofs of concept to improve deployment speed, collaboration, and governance.

Key Features & Work Performed

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Sustained Platform Operations & Optimization

Provided production support, enhancement delivery, and demand management ensuring platform reliability and responsiveness.

FedRAMP GovCloud Migration Leadership

Provided production support, enhancement delivery, and demand management ensuring platform reliability and responsiveness.

Strategic Upgrade Roadmap Execution

Performed multiple version upgrades through the Yokohama release — ensuring continuity, compatibility, and change adoption.

Platform Governance & Ongoing Partnership

Continued to architect, optimize, and steward ServiceNow capabilities to align with California’s statewide digital transformation goals.

Impact Delivered

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Strengthened public-sector digital services supporting child-welfare outcomes

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Improved resilience, automation, and scalability of the statewide ServiceNow ecosystem

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Reduced operational friction with continuous modernization and cloud-native capabilities

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Accelerated release cycles and minimized risk through testing automation

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Achieved secure FedRAMP-aligned cloud hosting to protect sensitive child welfare data

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We create a shared vision, and together, we evolve to new heights. Let's connect!

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