Tech
Transformation

Airport Response Coordination Center (ARCC) Digital Design & Operational Enablement

Enabling a Connected, Mission-Ready Airport Command Center

Client:
Los Angeles World Airports (LAWA)
Partner:
SDI
Role:
Systems Analysis • Interface Architecture • Testing • Training • Technical Documentation

Overview

E.K. Associates supported SDI in the design and implementation of the Airport Response Coordination Center (ARCC) at Los Angeles International Airport (LAX). Serving as system integration subject matter experts, our team led system analysis, interface architecture, integration specifications, and operational enablement for mission-critical command-center technologies.

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E.K. Associates engineered interoperable integrations across Data911 (computer-aided dispatch), Picture Perfect (access control), FireWorks (life safety), and Everbridge (mass notification), orchestrated through the NICE Situator platform. This work enabled LAWA to establish a unified, data-driven command environment that strengthened situational awareness, accelerated incident response, and improved operational decision-making across safety and operations functions.

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E.K. Advantage

Delivered Mission-Ready System Integration Expertise

Served as system integration SMEs, guiding architecture decisions, functional design, and interface alignment across ARCC technologies and operational workflows.

Applied Human-Centered Interface & Training Design

Designed operator-focused interfaces and training approaches that reduced adoption barriers and improved command-center usability and readiness.

Produced Comprehensive Documentation & Knowledge Transfer

Developed detailed technical specifications, user documentation, and operational reference materials to support sustainment, onboarding, and future scalability.

Key Features & Work Performed

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Analyzed Systems & Defined Integration Architecture
  • Assessed business requirements, operational needs, and system capabilities across ARCC platforms
  • Defined interface logic, integration workflows, and alignment to command-center objectives
Authored Design Specifications & Technical Documentation
  • Developed system requirements specifications and functional design documents
  • Created operator reference guides and technical artifacts supporting implementation and operations
Enabled User Experience, Training & Adoption
  • Designed interface recommendations informed by operational research and user workflows
  • Delivered training, knowledge transfer, and adoption support during system implementation

Impact Delivered

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Integrated operational data flows across dispatch, life safety, access control, and notification systems

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Strengthened coordination and interoperability within the ARCC command environment

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Reduced training friction through intuitive interfaces and structured onboarding

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Improved mission readiness through documented procedures and scalable design foundations

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We create a shared vision, and together, we evolve to new heights. Let's connect!

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